Provident Metals Reviews

I just received my first shipment of silver krugerrands this morning, everything came packaged perfectly, the coins are perfect and shipping was as promised. I love the coins and will definitely order again.

Terrible experience with Provident Metals after 10 years of otherwise hassle-free purchases. Ordered 10 silver eagles in mid-December 2022, and an empty (untampered) box arrived one week later. Package was not insured with the carrier, and the 'internal' insurer refused to cover my claim. I have no recourse but to report this fraud to my financial institution, which is still doing its own investigation. AVOID this company. Something is or has become terribly wrong with Provident Metals.

Provident Metals is simply one of the best companies I've ever dealt with. My newest order was a 1 KG Silver bar and they shipped free and fast. I got a tracking number same day too. It arrived discreetly and well packed. They are very professional.

I ordered about $1,900.00 worth of assorted silver coins from Provident...and they never arrived!!! I called the company 3 times and sent 2 emails...I got no responses from their Resolution department after the 3 calls...Until I finally told the nice girl who answers the 800 number that I was going to take action if I didn't hear from someone by the end of the day. Someone from the resolution department finally sent me a response Blaming Me for not complaining sooner...I patiently waited about 3 weeks before I finally started calling... They sent me a document to sign making me promise not to complain again (as if I would ever buy from them again) if they gave a one time exception for waiting patiently before complaining!! I signed it and asked for an email to acknowledge that they got the signed document..No response. I finally went to PayPal, where I luckily made the purchase from...and filed a dispute... waited another 2 weeks for paypal to get a response from provident..no response..Then I escalated the dispute with paypal... Finally a week later paypal refunded my money...No explanation or apologies from Provident for my inconvenience...(They supposedly took my order to a Las Vegas post office... I got the tracking number...and according to the post office..my shipment never left Las Vegas. Stay far away from this company.

I bought silver rounds that were on sale and sent a check. Spot price went up dramatically. They kept telling me the check wasn't received. After 2 weeks I was told I should call the next day and if the check hadn't arrived I could pay by credit card. The next day I called and was told that the order was cancelled but I could buy it for the new price which was higher spot price and not on sale. I said no thanks and asked why they were not honoring what I was told the day before. I was told that someone would listen to the recordings of my conversation and someone would get back to me. Still waiting. I wish I had read reviews first.

I love to buy here always have a great range of items of their own and from many more mints around the world. Always check here before buying anywhere else..

This was my first time buying silver, I spent a little over 900$, The next day I looked at my bank account and I was charged twice I didn't contact them yet but definitely wouldn't recommend

Ordered 10 1 oz silver rds-- 5 were unacceptable- milk spots etc. clearly Prov sent me heavily milk spotted coins a blind man could detect--as I told Prov over the phone I am thru accepting blemished coins from them- went thru the hassel of sending 50% of the order back--now that is unacceptable in my world... will reduce my purchases from Prov/jm bullion {one and the same company} until they act with better business ethics. You folks at prov/jm NEED TO TIGHTEN UP YOUR QUALITY CONTROL. Me? Well we're thru doing business maybe forever--just to many screws ups on yall's part.

I received my first order from Provident Metals today. It was an order for 4 one oz silver coins and 2 coin capsules. When I opened the package I discovered that all 4 of the coin flips had not been folded and secured in the bubble envelope that was placed inside the box. All the coins had slid out of the coin flips and had been banging around inside. I was going to send in the 2018 incuse maple leaf to get graded but now that it has a scratch why bother. Provident Metals can't be bothered to fold a coin flip and use 3 cents worth of tape to secure it shut. I'll never buy from them again.

I received my first order from Provident Metals today. When I opened the package I discovered that they didn't fold the coins flips and secure them inside the bubble envelope. All 4 of the coins had slid out of the coin flips and had been banging around inside. I was going to send in the 2018 incuse maple leaf coin to get it graded. No reason to bother now that it's scratched up. Provident Metals can't be bothered to fold the coin flips and secure them shut with 3 cents worth of tape. I'll never buy from them again.

I ordered 10 5oz. bars and got them today. Nice! I recommend you choose UPS for shipping. Mine were shipped USPS and they were just left in my mail box which is located one mile from my residence out in the country. Their website stated that I had signed for it which I did not (falsified my signature).

Ordered 7 BU silver coins on 10/29. Paper check mailed 11/1. They received check on 11/8. Website said order shipped 11/12. On 11/13 I emailed them asking where the tracking info was. To them, "shipped" means that a label was printed, it does not mean they actually shipped anything. Two days after that I received tracking info. I received the order 11/19. Upon inspection I see that the 2021 Niue Athena Owl Stackable 1 oz Silver Coin BU coin has visible scratches on two different areas of the edge. Their response was that my understanding of a BU coin is flawed and I am to expect "slight marking". I have been ordering BU coins from silvergoldbull dot com for a very long time. I have never had any BU coin from them arrive with scratches like this. They offered to replace the coin and give me a $10 credit. I call BS on their BU grading and assume that they try this with new customers to get rid of their damaged stock. Due to this, their shipping speed, their misleading "shipped" status, I am going back to silvergoldbull.

Ordered 7 BU silver coins on 10/29. Paper check mailed 11/1. They received check on 11/8. Website said order shipped 11/12. On 11/13 I emailed them asking where the tracking info was. To them, "shipped" means that a label was printed, it does not mean they actually shipped anything. Two days after that I received tracking info. I received the order 11/19. Upon inspection I see that the 2021 Niue Athena Owl Stackable 1 oz Silver Coin BU coin has visible scratches on two different areas of the edge. Their response was that my understanding of a BU coin is flawed and I am to expect "slight marking". I have been ordering BU coins from silvergoldbull dot com for a very long time. I have never had any BU coin from them arrive with scratches like this. They offered to replace the coin and give me a $10 credit. I call BS on their BU grading and assume that they try this with new customers to get rid of their damaged stock. Due to this, their shipping speed, their misleading "shipped" status, I am going back to silvergoldbull.

Just received the 2021 Commemorative Copper Bitcoin rounds. They were shipped super fast and the rounds are high quality. I am very pleased. I have used Provident Metals in the past and will continue to use them in the future. I highly recommend them for all your metal needs.

I did a test and ordered two exact items from Provident and JM Bullion.

Ordered on save day within a minute of each other. Paid with ACK (Auto Check Withdrawal) and both took money out at the same TIME.

Order date was 5.10.21 -

On 5.17.21 my JM Bullion order was delivered.
My Provident Order was STILL PENDING PAYMENT.

Not impressed. Will not be buying from them again.